OT Digital Governance

Digital Transformation in the Public Sector


E-government and digitisation are important developments for every field of government. In this course, we will discuss how governments can use data to improve public services, increase citizen participation, promote transparency, and develop better policies. We will also discuss issues of interoperability, digital security and privacy. Participants will learn about the personal records database in the Netherlands, visit practical examples of spatial planning and digital service delivery, and reflect on the applicability in their own context. This way, the course helps participants to lead the implementation and modernisation of e-government in their home countries.

Key Information

This course is intended for policy and decision makers at national, regional and local level, project managers and development professionals who want to gain practical insights about e-government from global examples: both its opportunities for more effective city management and citizen engagement, and its challenges for interoperability, privacy and security.

The course will take place in The Hague from 2 to 10 December 2024. 

The course fee is € 2.950. Group discounts are available if you participate with three or more colleagues.

This training takes place in The Hague, Netherlands.

Learning objectives

This course will help you:

After this course, you will receive a professional certificate of completion from The Hague Academy for Local Governance.

Understand the main concepts used in e-government.

Recognise the different elements of data driven working and the importance of transparency, inclusivity and participation.

Recognise the importance of interoperability for effective service delivery and implementation.

Understand the different components of digital security and privacy issues, including cybercrime and hacking personal data.

Increase insight in the experiences from different parts of the world and ‘universal’ cultural differences.

Gain practical knowledge on how e-government is applied for services by different government organisations. 

Practical information

Find the practical information for the course here.

  • Payment

    After submitting your completed application, you will receive a confirmation of receipt. Once we have assessed your application and admitted you to the course, we will send you an invoice with payment details. The payment deadline is 4-weeks prior to the start of the training course.

    Payments can be made by bank transfer or by PayPal request. We offer the option of paying in one or two instalments. An advance payment of 50% secures reservation of a seat on the training until the payment deadline. Your participation in the course is guaranteed only after receipt of full payment before the 4-week deadline.

    If we do not receive your payment before the deadline, then we will cancel your reservation. Please note that The Hague Academy accepts registrations on a first-paid, first-served policy.

  • Visa Applications

    Some countries require a visa to enter the Netherlands. Please check with The Netherlands or the embassy for the visa requirements related to your country. Because of the length of time needed for the visa procedure, we advise you to start this process as soon as possible. Once we have received your payment for the course, The Hague Academy will send you an acceptance letter which will assist you in arranging your visa to The Netherlands.

  • Cancellation

    Under certain circumstances, participants may need to cancel their participation in the course. For cancellations before the payment deadline, we will reimburse the paid amounts minus an administration fee of €150.

    To prevent late cancellation, we strongly encourage you to start with your visa application procedure at least six weeks before the start of the training programme.

    We will charge a cancellation fee of 50% of the course fee for participants cancelling between four and two weeks prior to the start of the training. If you cancel your participation within the two-week period before the start of the course, then you have to pay 80% of the course fee.

    It is always possible to nominate a suitably qualified candidate to replace you without extra charge, in the event that you cannot attend the course.

    The Hague Academy for Local Governance reserves the right to cancel a course if the number of participants is insufficient or due to any other unforeseen circumstances. In this case, your payment will be 100% reimbursed. Other costs such as transportation or hotel cannot be reimbursed.


The Dutch Ministry of Foreign Affairs offers scholarships for training courses in the Netherlands. The MENA Scholarship Programme seeks to develop and strengthen the skills, instincts, and abilities of professionals to enable their organisations and communities to succeed in an ever-changing world. To learn if this course is open for scholarship applications, please visit our Scholarships page. Please note that scholarships have a separate application process.

Scholarships page

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