Governments across the globe are increasingly recognising the potential of digitalisation for the improvement of public services, government transparency and communication with citizens. Yet digital transformation is not only about installing new technologies. It requires institutional readiness, informed policy choices and a culture of innovation. At the heart of this process lies the need for strategic leadership, inclusive thinking and cross-sector collaboration.
This course responds to these challenges by supporting professionals from government institutions and development organisations to better understand and shape digital transformation in the public sector. Through hands-on sessions, expert facilitation, peer exchange and visits to pioneering Dutch institutions, participants will explore how digitalisation can drive good governance, citizen participation and more adaptive institutions.
The course highlights key themes such as organisational change management, responsible integration of artificial intelligence, data driven working and public data ethics, as well as cyber security resilience. Participants will discuss digital reforms from a policy perspective, with a strong focus on governance models, institutional culture and citizen engagement. Practical tools, real-world examples and action planning will help participants apply what they learn in their own institutional contexts.
Gain practical insights about digital transformation in the public sector from global examples and case studies. The course will cover both the opportunities for more effective city management and citizen engagement. Together with experts, we explore the challenges for digital transformation related to interoperability, usage of AI, privacy, and security.
Digital public infrastructure can help solve today’s challenges. Building safe and secure digital systems improves access to public services, helps scientists better understand and respond to the climate crisis, and can mitigate and prevent future pandemics.
This course is intended for policy and decision makers at national, regional, and local levels, as well as project managers and development professionals.
Particularly relevant for professionals working in e-government and innovation units, ICT departments in local or central government, smart city and digital inclusion initiatives, public service design or citizen engagement teams.
After this course, participants will receive a professional certificate of completion from The Hague Academy for Local Governance.
*Professionals working in local government or for local NGOs on the DAC list of ODA-recipient countries (OECD) may qualify for a reduced course fee. Contact us for details.
The course helps participants to:
Experts (previously) involved in this course:
The training programmed is designed to be interactive and grounded in real-world practice. Participants engage in self-assessment, structured group discussions, and collaborative exercises throughout. They visit several Dutch governmental institutions and innovation hubs that are advancing digital governance, including:
Find the practical information for the course here.
After submitting your completed application, you will receive a confirmation of receipt. Once we have assessed your application and admitted you to the course, we will send you an invoice with payment details.
Payments can be made by bank transfer or by PayPal request. We offer the option of paying in one or two instalments. An advance payment of 50% secures the reservation of a seat at the training until the payment deadline, one week prior to the course start date. Your participation in the course is guaranteed only after receipt of full payment.
Please note that The Hague Academy accepts registrations on a first-paid, first-served policy.
Some countries require a visa to enter the Netherlands. Please check with The Netherlands or the embassy for the visa requirements related to your country. Because of the length of time needed for the visa procedure, we advise you to start this process as soon as possible. Once we have received your payment for the course, The Hague Academy will send you an acceptance letter which will assist you in arranging your visa to The Netherlands.
Under certain circumstances, participants may need to cancel their participation in the course. For cancellations before the payment deadline, we will reimburse the paid amounts minus an administration fee of €350.
To prevent late cancellation, we strongly encourage you to start with your visa application procedure at least six weeks before the start of the training programme.
We will charge a cancellation fee of 50% of the course fee for participants cancelling between four and two weeks prior to the start of the training. If you cancel your participation within the two-week period before the start of the course, then you have to pay 80% of the course fee.
No-show will result in paying 100% of the course fee.
It is always possible to nominate a suitably qualified candidate to replace you without extra charge, in the event that you cannot attend the course.
The Hague Academy for Local Governance reserves the right to cancel a course if the number of participants is insufficient or due to any other unforeseen circumstances. In this case, your payment will be 100% reimbursed. Other costs such as transportation or hotel cannot be reimbursed.
Do you want to receive more practical information? Download our brochure!
Explore our latest news, stories and publications!
At the Hague Academy, we specialise in developing training programmes that fit your specific needs. Contact us if you are interested in a customised training!
